Managed Service

Managed Services

Unrivalled Managed Services from Blue Chip...

Whether your requirement is for pay-as-you-go support or a fully-managed service - and everything in between - Blue Chip can deliver. With customers ranging from SMEs to FTSE-listed global organisations, our unparalleled product knowledge and an ethos of service excellence cements our position as one of the UK’s most trusted service providers.

Blue Chip offer a number of distinct IT support services packaged in one of five ways to meet the needs of each individual customer, taking the stress out of managing your IT and leaving you to concentrate on running your business. Best-of-breed technology is combined with elite accreditations from world-leading vendors - including Microsoft, VMware, Dell EMC, HP and Citrix - and over 25 years’ experience to provide IT support, management and strategic direction.

Our extensive investment in our 24/7 Service Desk team – underpinned by the industry-leading ServiceNow management platform - provides structured, sustainable, true 24/7 support and monitoring as standard for EVERY customer, so you’re safe in the knowledge that you are supported round-the-clock. Plus, with a 140-strong technical workforce on-hand to support you, we are sure you can’t get better value anywhere else.

View our new Managed Services Myth Busting video here.

Benefits of Blue Chip’s IT Managed Services:

  • True 24/7 support as standard for EVERY customer
    Round-the-clock support from highly-trained, knowledgeable IT Service Desk team, 24/7 and for 365 days of the year – at no additional cost
  • Access to experienced Account Managers and Service Delivery Managers
    Dedicated SME, Corporate and Enterprise teams with the experience and expertise to understand your specific business challenges and communicate in plain English to provide guidance and strategic direction, as well as managing issues on a day-to-day basis
  • Elite vendor accreditations
    We work with world-leading vendors Microsoft, Citrix, HP, EMC and VMware to bring you the very best, most up-to-date technologies
  • Proactive Watchpoints
    Included with our Fully-Managed Service, Watchpoints reduce downtime by pre-emptively scheduling System Maintenance tasks against vendor Best Practice runbooks, ensuring that you get the best out of your systems
  • Automated tasks
    Fully-Managed customers can take advantage of automated repeat tasks designed to decrease the cost of your Managed Service

24/7 Security Monitoring

Blue Chip offer a market-leading security monitoring service to our customers, incorporating an advanced threat detection, proactive monitoring and alerting service that reduces the impact of security events by identifying, logging, scoring and acting upon security events in real time, 24/7. This is offered as a component of our Flexible, Platinum, Fully-Managed and IT Outsourcing service packages. Powered by AlienVault, you can be confident that your security is in safe hands.

Top 5 Managed Services Concerns

Watch Blue Chip's Head of Service, Eric Lindsay, bust the Managed Services Myths in this video or download the factsheet below:


Download the Top 5 Managed Services Concerns Factsheet

Blue Chip’s Eric Lindsay explains the benefits of IT Outsourcing, and addresses the concerns that many may have when considering the move to Outsource their IT.

"Blue Chip has been providing us with a Managed Service for five years. Blue Chip has supported the growth in our requirements and they provide a service that our users are very happy with. For me, that is the real test."

Nick Rich | Finance Director at Protean

Events

Journey into Managed Services Event at The Gherkin

11th May 2017

Join Blue Chip at our Journey into Managed Services round table event at this stunning London landmark - an in-depth look into the considerations you may face when looking to an external partner to help support your IT environment, in part or in full.

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Blog

Managed Services - Making IT Effortless

3rd November 2016
When your IT is critical to your business, you need to be sure it’s in expert hands. Blue Chip’s Services Director, Paul Cashmore, explains the benefits of IT Managed Services.
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  • Flexible Support

    Flexible Support from Blue Chip offers a simple, transparent cost model to provide access to our entire specialist skill base across multiple technologies, and only pay for the time that you use.

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  • Fixed Price

    Blue Chip’s Fixed Price Managed Service provides comprehensive support and monitoring for pre-agreed products, with the additions and changes paid for separately as required. 

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  • Platinum

    The Platinum Managed Service package from Blue Chip is a resource-based service providing a mix of on- and off-site permanent and part time resources as required.

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  • Fully-Managed Service

    Blue Chip’s Fully-Managed Service offers all the elements you would expect from a comprehensive in-house IT department, but managed remotely and with the added value of 24/7 support and proactive monitoring.

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  • IT Outsourcing Service

    The IT Outsourcing Service from Blue Chip provides dedicated, on-site technical experts to manage your existing team, as well as offering tailored services such as proactive Watchpoints.

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Cloud Services

Enterprise-Grade, ISO-certified Private, Public or Hybrid Cloud Solutions that best meet your needs

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Infrastructure Projects

Fixed price Infrastructure Projects, adhering to PRINCE2 methodologies - delivered by industry-leading consultants

Strategic Partnerships