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Case Study

Powells Group Ltd

Requirement: Unified Communications (UC) Platform

Powells Group Limited looked to Blue Chip to provide an innovative Unified Communications solution which enabled their employees to seamlessly communicate with colleagues and customers regardless of location. This was achieved via a converged voice and data network with WiFi integration, fixed to mobile convergence and softphones for remote workers.

 

The Client

Powells Group Limited owns three Limited companies and one associate company operating in the shopfitting and commercial interiors industry. Clients include French Connection, Gap, H&M, Next, Zara, Ted Baker, Fenwick, Harrods and Molten Brown to name but a few.

To ensure Powells were able to offer the highest level of service to their clients and to maintain a competitive advantage, it was clear that their internal communications required improvement. Moving to a Unified Communications platform was the primary objective of this phased project, with a focus on minimal disruption to the company's day-to-day business.

 

Solution

Powells engaged with Blue Chip to provide a futureproof, market-leading voice and data platform, to vastly improve communications across the group. The solution allowed Powells employees to stay in touch with their colleagues and customers wherever their location, using wireless Cisco phones, softphones and Nokia Mobile handsets. Other solutions were unable to provide this level of convergence and integration.

A bonus of the Cisco solution was the fact that the Integrated Services Router (ISR) platform for telephony is much more that just a phone system; it provides future options for routing, security and other applications as and when required. Other solutions were considered but could only offer basic IP telephony as opposed to the additional services that the Cisco solution offered, including Investment Protection.

 

Success and Company Benefits

Voice communication between Powells employees has greatly improved as they now have the ability to be connected to the central telephone system via a Cisco Softphone located on their laptop, regardless of location. Mobile call costs have reduced due to the use of Nokia Handsets within the corporate WiFi, reducing expenditure in the number of devices required. Furthermore, mobile call costs have been driven down as calls are routed over the ISDN as opposed to a mobile carrier.

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