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Case Study

Colten Care Limited

Requirement : IP Telephony Solution

Colten Care Limited looked to their IT partner Blue Chip to provide an IP-based telephony solution to enable the company to continue its growth, reduce phone management issues and provide improved communications to remote users.


The Client

Colten Care is a provider of new home developments with the highest standards of building and excellence. Colten is based in Lymington and has developments within the New Forest, Hampshire and Dorset areas. Due to expansion at their head office, the business required additional phones. The existing phone system did not have the capacity to accommodate new handsets; therefore a new phone system was required.



Blue Chip designed and implemented a Cisco IP Telephony solution that provided Colten with an expandable solution for up to ninety-six handsets. The Cisco system is a cost-effective, flexible and highly-reliable solution for small to medium businesses. For Colten it provided added functionality to improve business performance, including:

  • Easy to complete adds, moves and changes without the need for telephony specialists
  • Voicemail to the Outlook Inbox
  • Free calls to remote users via existing internet connections, such as broadband
  • Dial remote users via their normal office extension

In addition, within the existing building there were not enough power or network ports for the expanded workforce. By selecting a Cisco IP Telephony solution, Colten did not need to make any new investment in power and network cabling with only one Ethernet cable being required per desk to provide both power and network connectivity to the phone and a PC.


Success and Company Benefit

With the Blue Chip solution, Colten Care were able to make immediate and ongoing savings. Andy Keeble, Company Accountant for Colten Care, said "Blue Chip delivered a fantastic easy to use solution on time and on budget that will provide us ongoing savings for years to come".


Technical Solution:

  • Cisco 2851 Integrated Services Router
  • Cisco CallManager Express
  • Cisco IP 7960G phones
  • HP Networking Switch

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