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Outsourcing

Outsourcing

In today’s society, more and more companies are finding that their IT has to be available 24/7, particularly with the rise of e-commerce.

This “always-on” requirement can mean that an entire department is required to manage the IT infrastructure, which may require a large, expert team who are up-to-date with the latest technologies. Businesses that require all the services available in our Fully-Managed Service but need dedicated professionals on-site and services adapted to suit their needs will find Blue Chip’s IT Outsourcing Service to be the perfect solution.

A team of both on- and off-site technical experts will manage your existing team, offering current staff the benefits of the specialised knowledge imparted by working as part of the Blue Chip team. Utilising 25 years of IT expertise, we consult with you to create a service contract tailored to your exact business needs with the objective of developing the IT function to deliver maximum value to your business.

Our IT Outsourcing Service package includes a Service Delivery Manager who works closely with you on an ongoing basis to advise on solutions and remedial actions to increase efficiency and resolve support issues - all for an affordable, pre-agreed monthly fee.

Additionally, Blue Chip offer 24/7 support and proactive monitoring as standard to leave you free to focus on your core business strategies. Other elements are also available to provide you with an entirely bespoke service, including proactive Watchpoints; a scheduled set of maintenance tasks which highlight potential issues before they occur, reducing downtime and the related impact to your business.

Included as standard in your IT Outsourcing Service…

  • 24/7 Service Desk: inclusive of all IT-related service issues, incidents, problems, service requests and general queries, plus the ServiceNow platform for logging, updating and managing tickets
  • 24/7 Monitoring: systematically identifying potential issues and resolving them before they become detrimental to your business
  • 24/7 Security Monitoring: via the market-leading AlienVault toolset
  • On-Site Service Delivery Manager: providing non-technical communication and ensuring that nothing that can impact your IT gets overlooked
  • Guaranteed Service Level Agreement (SLA): with 1 hour response for Critical Incidents
  • 24/7 Support: for Desktop, Network, Server Side and major incidents
  • Operational Essentials: mission-critical reoccurring tasks such as backup, antivirus and server patching


Tailored Services available…

Add services adapted to suit your exact needs, including:

  • Watchpoints: reoccurring proactive maintenance tasks, optimising and reviewing your system health, performance and capacity against vendor Best Practice runbooks so that you get the best out of your systems 100% of the time 
  • Business Continuity Planning and Disaster Recovery
  • Governance, Risk and Compliance Management


Consider Outsourcing your IT to Blue Chip if you need…

  • Comprehensive IT service delivery for large-scale corporations
  • One fixed monthly cost
  • A combination of on- and off-site technical experts
  • 24/7 Support
  • TUPE agreements for existing staff to ensure service continuity and the retention of intellectual property

 

Download the Outsourcing Datasheet

Download the Datasheet to learn more about our IT Outsourcing Service.

"We have been using Blue Chip for years. Very efficient service. Highly recommended!"

Hugh Elphinstone | Director at Southern Contracts

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Microsoft Office 365 Discovery Event

18th October 2017
Taking place at Microsoft’s Paddington office in the heart of London,  this round table event is perfect for both business and technical decision makers who are interested in finding out more about how Office 365 can benefit their business. 
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Bedside IT Support? No Thanks!

6th February 2017
"I find it incredible that, in this day and age, organisations are prepared to risk the stability of their operation by opting to use IT support companies that don’t offer true 24/7 IT support" - Blue Chip's Service Director, Paul Cashmore, discusses the benefits of true 24/7 IT support.
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